At Tama Exports, we are committed to providing quality jewellery and jewellery components to our customers. We understand the importance of receiving products in good condition and as ordered.
As Tama Exports primarily serves B2B customers, this Return & Refund Policy is designed to provide a fair and transparent process for both our customers and our business.
Please read this policy carefully before placing an order.
Customers may request a return, replacement or refund only in the following situations:
All claims and return requests must be reported to Tama Exports within 7 days of delivery.
All return, replacement and refund requests are subject to review and approval by Tama Exports.
If you receive a damaged, defective, incorrect product or identify a quantity-related issue, you must contact Tama Exports within 7 days of receiving your order.
To help us review your request, you may be required to provide:
Customers are requested to retain the original packaging and the affected products until the claim has been reviewed.
Requests reported after the 7-day period may not be eligible for a return, replacement or refund.
Please do not return any product without first contacting Tama Exports and receiving return authorization or instructions from our team.
Once we receive your request, we will review the information provided and may request additional details where necessary.
If the return is approved, we will provide further instructions regarding the return process.
Tama Exports reserves the right to inspect and verify the condition of returned products before approving a replacement, credit or refund.
To be eligible for a return, products must generally:
Products that have been used, damaged after delivery, altered or modified by the customer or a third party may not be eligible for a return, replacement or refund.
Unless the product is damaged, defective or incorrectly supplied, Tama Exports may not accept returns for:
As Tama Exports primarily serves business and B2B customers, returns based solely on a change of mind may not be accepted.
Jewellery and jewellery components may have reasonable variations in appearance, colour, finish, dimensions or weight.
Product images displayed on digital screens may appear different depending on device settings, screen resolution and lighting conditions.
Where applicable, product measurements, weights and specifications are provided as approximate information, and minor variations may occur.
Such reasonable variations resulting from the nature of the product or manufacturing process will not normally be considered a defect and may not qualify for a return or refund.
Once an approved returned product is received, it may be inspected by the Tama Exports team.
The inspection may include verification of:
After inspection, Tama Exports will determine the appropriate resolution based on the circumstances of the case.
Where a claim or return is approved, Tama Exports may provide one of the following resolutions, depending on the circumstances:
The final resolution will depend on product availability, the nature of the issue and the circumstances of the order.
Where a refund is approved, it may be processed through the original payment method or another mutually agreed method where appropriate.
Refund processing times may vary depending on:
Any applicable transaction, banking, shipping or other charges may be handled according to the circumstances of the order and applicable payment arrangements.
Where a return is approved due to an error by Tama Exports, a damaged product or an incorrect product being supplied, the return shipping arrangements will be communicated to the customer.
For other approved returns, responsibility for return shipping costs may depend on the reason for the return and the terms applicable to the particular order.
Customers should not send products back without receiving return instructions from Tama Exports.
Tama Exports may not be responsible for products returned to an incorrect address or returned without prior authorization.
Customers wishing to cancel an order should contact Tama Exports as soon as possible.
Cancellation requests will be considered based on the status of the order.
Once an order has been processed, packed, dispatched or otherwise prepared for delivery, cancellation may not be possible.
For direct or bulk business orders, separate cancellation terms may apply where specific terms have been agreed at the time of purchase.
As Tama Exports primarily serves B2B customers, certain orders may involve larger quantities, special pricing or specific commercial arrangements.
Return, replacement, cancellation or refund terms for such orders may be subject to the terms agreed between Tama Exports and the customer at the time of order confirmation.
Where separate written terms have been agreed for a particular business order, those terms may apply in addition to or instead of the general provisions of this policy.
Customers are encouraged to inspect their package and products upon delivery.
If the package appears significantly damaged at the time of delivery, customers should, where reasonably possible:
Providing clear evidence of shipping damage can help us review and resolve the issue more efficiently.
If you have any questions regarding a return, replacement or refund, please contact Tama Exports using the contact details available on our website.
Please provide your order details and a clear description of the issue so that our team can review your request.
Tama Exports will make reasonable efforts to provide an appropriate resolution in accordance with this Return & Refund Policy.
Tama Exports
Precious By Nature, Export With Trust.
